01

Wednesday

December    2021

Breaking News

Unsung warriors – Mumbai Customs

Tuesday,13 July 2021 01:24 PM IST

K.P. Sasi Nair (newsmediaeye@gmail.com)

www.mediaeyenews.com

A handful of organisations kept the wheels of government humming during the pandemic-forced shutdown last year. The stellar role they played has largely gone unnoticed. It’s time to shine the torch on their herculean efforts and showcase their achievements. They are an inspiration to everyone.

The lockdown in India and in the rest of the world disrupted global trade overnight, through supply chains into disarray and posed a serious shortage risk of everything, including important items for healthcare. There was an urgent need to facilitate cross border trade of vital goods and services to wade off a systemic collapse.

Without wasting time Mumbai Customs, or specifically Mumbai Zone III (MZIII), embraced the lead role to expedite cargo movement. Factories across the world either cut back or halted operations, save a few that produced items to fight the pandemic and for everyday use. As speed was critical air routes were the preferred mode of transport.

Sahar in Mumbai, home to India’s largest air cargo complex, thus became the gateway to the country during the lockdown months. It was no easy task as skilled workers had mostly bolted in the wake of the fear psychosis that gripped the nation, exporters and importers were reluctant to venture out and there was an overall feeling of intransigence.

MZIII Chief Commissioner Rama Mathew led from the front. A day after the lockdown was announced, she showed up at the air cargo complex like a general marshalling his troops. Her presence and quick thinking made a decisive impact. Under her guidance senior officers painstakingly contacted each stakeholder – manufacturers, exporters, importers, agents, handlers and so on – and instilled confidence in them. A new normal was worked out to the satisfaction of all. Going beyond the mandate of Customs, which was basically to clear cargo for export or import, officers swung into pivotal roles to resolve issues related to physical movement.

For instance, to overcome labour shortage for handling cargo, officials took the initiative to bring in custodians and manpower supplying companies to fill the void. Dialogue windows were kept open at all times, oversight was maintained to untie knotty issues on a daily basis and sometimes on a consignment basis. For critical medical supplies, their movement and delivery of consignments were constantly monitored.

Mathew appointed a very senior officer to help monitor and streamline responses to requests pouring in through emails, social media platforms such as Twitter or Facebook, Central Covid Helpdesk in Delhi, trade bodies and individuals. Nodal officers were formed for each unit under MZIII – whose geographical jurisdiction covers a wide span from Mumbai, the surrounding four districts and the continental shelf comprising the Exclusive Economic Zone.

While the Central Board of Indirect Taxes and Customs (CBIC) took on the lead role at the national level, the MZIII was the pivot for the biggest and most crucial region.

As part of proactive measures, nodal officers were battle ready round the clock not only to resolve customs matters but to sort out issues such as locating cargo in the premises, liaising with logistics agencies and the police. A daily review of progress and disposal of cases was undertaken. Waiver of demurrage guidelines by the government and simplified documentation also helped.

The all-out efforts saved the country from what would otherwise have been a strangulating choke. The abrupt lockdown announced in late March 2020 had initially caused chaos. Uncleared goods piled up as workers left in droves and transport services were thrown out of gear, shrinking the space in the complex. By mid-May, however, the authorities succeeded in bringing about a semblance of normality.

The CBIC also chipped in by promptly acknowledging written communications, conveying decisions in a time- bound manner and ensuring refund and other claims were settled on time.

Even before the lockdown, the MZIII with 1,400 staff on its rolls was in the thick of action. About 28 lakh passengers passed through the Chhatrapati Shivaji Maharaj International Airport in Mumbai, the country’s second-busiest, in the first three months of 2020 as the Covid outbreak loomed. To handle the rush and to take precautions, the Customs opened more counters and speeded up clearances.

Social distance norms were imposed and separate counters started for passengers coming in from Covid-struck regions. A team of Customs officers who were also doctors put up their hands for duty, providing a big thrust to relief operations when sick, elderly, women with babies or children arrived. Vande Bharat flights, which mostly flew between May and September 2020, to bring in stranded people were also promptly cleared by Customs.

Several officers and other staff went beyond their call of duty to ensure the easy flow of critical goods and services, often at great personal risk when most of the country remained safely indoors. Despite taking precautions many officials and their families were infected by the Covid virus. A small team under Mathew’s direction monitored the situation closely and ensured each of them were adequately taken care – financial, logistics and hospitalisation.

The nation owes a big chunk of gratitude to these silent warriors, led by a lion-hearted woman.

The opinions expressed here do not reflect those of Media Eye. Legal action under the IT Act will be taken against those making derogatory and obscene statements.....

 

Comments (122)

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A. T. PANNEERSELVAM

3 month(s) ago

HATS OFF TO MADAM RAMA MATTHEW AND HER TEAM Reply

D. Bandyopadhyay

4 month(s) ago

I convey my sincere gratitude to the unsung warriors for saving us and our country during this pandemic period Reply

Neeta Lad

4 month(s) ago

A big salute to Rama Mathew Madam. I feel honoured that I had the privilege to work under her at the airport during the pandemic. Hats off to her! Reply

Joseph

4 month(s) ago

When the going gets tough, the tough get going Reply

Lakshmi Vijaykumar

4 month(s) ago

I had the privilege to work under Madam's dynamic and inspiring leadership. Madam's practical and logical approach towards work has motivated every team working under her. Madam, a big salute to you. Reply

Archana

4 month(s) ago

True..Rama madam is inspiring to all of us..I had the privilege of working under her leadership and she is very cool, approachable and her quick decision to bring all issues to a logical conclusion is commendable ..great work done by her team under her leadership in these critical times of pandemic... Reply

Anil sukumar

4 month(s) ago

Well explained and great vocabulary Reply

Chichu

4 month(s) ago

The nation is ever grateful to Rama Mam Reply

Swapna Paul

4 month(s) ago

A big salute to Rama Madam and her team !! Thanks to Media Eye for highlighting the role of these silent warriors who have been toiling so hard for the nation during these unprecedented times ???????? Reply

L.Parashuram

4 month(s) ago

The nation is ever grateful to Smt Rama Mathew& her team of dedicated workers who did an excellent job during the critical time Thanku u madam may God bless u with health to surve the nation in future Reply

Kirti Nair

5 month(s) ago

Excellent work by Ma'am Rama Mathew. Great work media eye by publishing such amazing articles! Reply

jayasankar madathery

5 month(s) ago

good one Reply

Manoj

5 month(s) ago

Nice Article. Well presented. Reply

Divya V

5 month(s) ago

Kudos to Rama madam!! Great work Media eye!! Reply

Divya V

5 month(s) ago

Kudos to Rama madam!! Great work Media eye!! Reply

Colonel Kamalakshan MK

5 month(s) ago

Good writing Sasi Reply

Salim

5 month(s) ago

Highly commendable performance by an outstanding officer brought to public domain by a dedicated e paper!Hearty congratulations Reply

Salim

5 month(s) ago

The subject is well covered by Sasi Nair and gives an insight to good work executed by silent performers who deserve to be acknowledged for their commendable work. Way to go Reply

Salim

5 month(s) ago

The subject is well covered by Sasi Nair and gives an insight to good work executed by silent performers who deserve to be acknowledged for their commendable work. Way to go Reply

Meena

5 month(s) ago

The subject is well covered by Sasi Nair and gives an insight to good work executed by silent performers who deserve to be acknowledged for their commendable work. Way to go Reply

K K Nair

5 month(s) ago

Big salute to the silent warriors and commendable and outstanding work done by Ms Rama Mathew and team. They are an inspiration to everyone. The dedicated and devoted service deserves admiration and appreciation Reply

Yashashree

5 month(s) ago

What an inspiration! Reply

Rajiv Menon Kuwait

5 month(s) ago

Mrs Rama Mathew is known for her efficiency and honesty in Customs Dept!A richly deserved article by Media eye Reply

Rajiv Menon Kuwait

5 month(s) ago

As an NRI frequently visiting Mumbai I have heard about the utmost dedication and efficiency of Rama Madam.The article has thrown light on the great contributions of Customs Dept in rebuilding the nation in difficult times.Well done Media eye! Reply

VEENA MENON

5 month(s) ago

The article about Mrs Rama Mathew scripted commendably by Mr SASI NAIR is highly inspirational for working women like me. The achievments of ladies are generally relegated to the background by main stream media. The initiative of Media eye therefore deserves acolades of the highest order. Best wishes to Rama Madam for occupying higher positions in the Revenue Dept!Looking forward to more such stories from Media eye! Reply

Vidya Vijayakumar,Texas,USA

5 month(s) ago

Highly commendable performance by an outstanding officer brought to public domain by a dedicated e paper!Hearty congratulations! Reply

Vidya Vijayakumar,Texas,USA

5 month(s) ago

A very inspiring article about a highly decorated lady officer of IRS.As the daughter of an IRS officer I have experienced the difficult days of my father while he was in service trying to augment revenue for the Government.Rama Madam is a role model for youngsters like us .I wish her all the best! Reply

Vidya Radhakrishnan

5 month(s) ago

The subject is well covered by Sasi Nair and gives an insight to good work executed by silent performers who deserve to be acknowledged for their commendable work. Way to go! Reply

Mini Krishnakumar

5 month(s) ago

Hats off to Rama Mathew Madam. Her work is rightly appreciated???? Reply

Mini Krishnakumar

5 month(s) ago

Hats off to Rama Mathew Madam. Her work is rightly appreciated???? Reply

TN.T.NAYAR

5 month(s) ago

Sasi Nair's article on the extraordinarily innovative leadership qualities of Ms. Rema Mathew of MZIIl of Mumbai customs during perhaps the worst days of the Pandemic, is nothing short of inspiring. Kudos to him for giving as much coverage to the risk taking alacrity with which this outstanding lady officer tackled the Pandemic challenges that crippled the movement of even the most urgently needed healthcare products. I am touched by his reference to the care taken by her to alleviate the suffering of the covid-stricken families of her junior colleagues who were working hard beyond the call of duty. Well done, Sasi Nair for presenting to us the picture of consummate leader Reply

Ajit U. Nair

5 month(s) ago

An inspiring article. Great effort by our Hon'ble Chief Commissioner Rama Ma'am. During the crisis, Ma'am led from the front and motivated the officers to ensure seamless clearance of COVID related cargo. The dedicated and devoted service deserves admiration and appreciation. A big salute to Rama Ma'am and the team of officers. Reply

Kartik Nair

5 month(s) ago

Great lady sir. Reply

Manikandan Nair

5 month(s) ago

The Write up, befitting to the caption. Glad to read the article about such a tireless work during the worldly pandemic. Hats off to the core team for their relentless contribution to the Nation. Thanks Sasi Nair ji for highlighting the report which otherwise would have remained an untold story. Keep up !!!! Best wishes. Reply

Bindu Nair

5 month(s) ago

Great work. A Big Salute. Also well written article Reply

Preeti Bhatia

5 month(s) ago

preetibhatia2378@gmail.com Reply

Preeti Bhatia

5 month(s) ago

Big salute to you madam Reply

Mr.Menon

5 month(s) ago

Congratulations to Madam customs commissioner and her team, for executing such a huge job with great devotion of duty towards this Bharat nation.... during the pandemic situation of Maharashtra... Thanks for letting me to know this hard work is done silently... Bharat Mata ki Jai ???????????? Reply

P K George Panicker

5 month(s) ago

Madam was very famus in her work while She was in Kochi. Her attitude towards the official work and junior officers problems were excellent. We wish her all success and pray for her family. May God Almighty lead her and bless her. Reply

Shyam Pandit

5 month(s) ago

Mam we are really so proud of you in fact you have set an live example of dedication towards unconditional responsibilities. Hats off to you Mam !!???????? Shyam Pandit Manager Airport Services Hotel The Leela. Reply

Big salute madam

5 month(s) ago

Big salute madam Reply

Susie Varghese

5 month(s) ago

Such articles are the need of the hour! Let’s showcase the sacrifices and the heroism of those officers who do yeoman work but shun publicity and lime light! Thanks Sasi Nair for the defining article. Reply

Devadasan Nair

5 month(s) ago

Big salute madam. Its a great work... Well written article. Reply

Abhishek

5 month(s) ago

Excellent performance, Ram Madam is Role model for young generation like us. Reply

George Panicker

5 month(s) ago

Madom, You are continuing to show your efficiency wherever you are. Congratulations.. May God bless you and family. All are in Kochi always remember you and Mathew sir your kindness and magnanimity you have shown to the subordinate officers while you were working at kochi. God bless you. Our prayers always there. Thank you Madom. George Panicker & Annamma Kochi. Reply

Dr DK Sankaran Retired Chief Secretary to the Governmen

5 month(s) ago

An excellent report on the Customs department and its Chief Commissioner during Covid times. It describes in detail the work that goes behind the scenes for a department to function effectively. Ma Rama Mathew steered the ship very ably and made her department face the unknown challenges effectively. Kudos to her! She is a good role model for young civil servants. Reply

Mathew John

5 month(s) ago

I had worked as Commissioner of Customs (Import) at Air Air Cargo, Mumbai for two years during 2009-2010. Every item of cargo coming by air needs urgent clearance for some reason or other, even in normal times. During Pademic Time, medicines, medical equipment and critical components needed by local industry would have been getting imported. Any delay could harm public health and local industry. Moreover the storage shed would have started overflowing to the tarmac. During pandemic, officers and other stake holders would have been hesitant to come to the complex. During such a time it is very heartening to see Mrs. Rama Mathew leading from the front. Kudos to her, the team of officers working under her and other stake holders for working hard in very challenging conditions, both physically and mentally. Reply

Mathew John

5 month(s) ago

I had worked as Commissioner of Customs (Import) at Air Air Cargo, Mumbai for two years during 2009-2010. Every item of cargo coming by air needs urgent clearance for some reason or other, even in normal times. During Pademic Time, medicines, medical equipment and critical components needed by local industry would have been getting imported. Any delay could harm public health and local industry. Moreover the storage shed would have started overflowing to the tarmac. During pandemic, officers and other stake holders would have been hesitant to come to the complex. During such a time it is very heartening to see Mrs. Rama Mathew leading from the front. Kudos to her, the team of officers working under her and other stake holders for working hard in very challenging conditions, both physically and mentally. Reply

Venkateswarlu Sistla

5 month(s) ago

Excellent performance by the team ably ked by Ms. Rama Mathew. Khudos to national warriors. Reply

K V Ramachandran

5 month(s) ago

Amazed to know that Ms Rama Mathew has led her colleagues from the forefront during the pandemic in order to ensure flawless Supply of critical goods across India. Ms Rama Mathew is an epitome of excellence in performance.Kudos to Ms Rama Mathew Reply

Balakrishnan

5 month(s) ago

Big salute Reply

Dinesh Govindan

5 month(s) ago

Covid 19 pandemic and subsequent lockdown restrictions led to severe shortage of supplies. It was during this extraordinarily difficult time Rama Mam, C. C. Zone III, took stock of the situation by taking all the stakeholders together along with her dedicated staff for speedy clearance. A big salute to you Mam. Reply

Suresh Nambiar

5 month(s) ago

Congratulations…. Great work…. Well written articles…???? Reply

Suresh Nambiar

5 month(s) ago

Congratulations…..Great work…. Well written articles….???? Reply

Sadanandan Ck

5 month(s) ago

An inspiring read..It's really good to read all these relevant things during these lock down days and my spl appreciation to Mr sasi nair ???? Reply

Sadanandan Ck

5 month(s) ago

An inspiring read..It's really good to read all these relevant things during these lock down days and my spl appreciation to Mr sasi nair ???? Reply

Shirley Pillai

5 month(s) ago

A big salute to silent Covid warriors like Mrs Rama Mathew to keep the nation's revenue-generating machine running in pandemic times. Such dedicated women in the bureaucracy are a boon with their conscientious efforts. We should applaud such Indians in the public domain. There are many others like her whose stories must be told to inspire us. Jai Hind! Reply

Manjula

5 month(s) ago

Very inspiring read. Good to know about such leaders who have tirelessly worked even during the pandemic. Reply

Meritta Suni

5 month(s) ago

Having had the privilege of working under Madam during the lockdown period, had first hand experience of Madams leadership, foresight and acumen during this covid period which facilitated the tax payer and simultaneously ensuring proper care of the departmental officers Reply

Mark Manuel

5 month(s) ago

K. P. Sasi Nair's revelations of Rama Mathew show her to be a truly gutsy officer for whom service to the country comes before self. A real hero on the frontline in this season of Covid. Reply

Suni Mathews

5 month(s) ago

It's indeed great work from madam and her team under her able guidance during such challenging circumstances Reply

Sunil Nair

5 month(s) ago

Fantabulous..... A big salute to you Madam....going beyond the mandate....and serving the nation....we r honoured and proud to have u amidst us.... Reply

Sunil Nair

5 month(s) ago

Fantabulous..... A big salute to you Madam....going beyond the mandate....and serving the nation....we r honoured and proud to have u amidst us.... Reply

Vijaykumar

5 month(s) ago

Great lady. Well written article Reply

Mahale Ulhas V

5 month(s) ago

Great work. Remarkable. Reply

Subash nair

5 month(s) ago

Excellent appreciate your dedication keep it up Reply

B Venkata Ramana

5 month(s) ago

Excellent work. Congratulations Reply

Ajayakumar Vasudevan Nair

5 month(s) ago

Great work Reply

Keerthana M S

5 month(s) ago

Madam is Great! Incredible lady does the official task at a personal level to benefit society at large. Thx to her dedication at work. Reply

Rohan Brahmbhatt

5 month(s) ago

Great work!!! Really inspired Reply

Deval Desai

5 month(s) ago

Ms Rama Mathew is very great and helpful, personally experienced, good article. Good bless. Reply

K.Mohan

5 month(s) ago

Congratulations to Ms Rama Mathew and Team. During crisis only such great leaders can lead a team . May we have more Rama's in our civil service! Reply

Apurva Bbhatt

5 month(s) ago

Kudos to Mam to lead from the front. Reply

Kishore

5 month(s) ago

Very proud to see this post Congratulations Reply

Sukumaran Menon

5 month(s) ago

Very proud to see this posting. I convey my sincere congratulations to Mrs. Rama Mathew Chief Commissioner. Keep up the respect of Customs department. Sukumaran. I have retired from Customs after 39 years of service out of which worked as Sr. P. S. To commissioners and Chief Commissioners for nearly 16 years. Reply

Vikesh Wallia

5 month(s) ago

My compliments to Ms Rama for handling her role in exemplary manner more so during COVID times when the nation was on high alert May we have more Ramas in our civil services ! Reply

Prakash Nair

5 month(s) ago

Ms. Rama Mathew article represent the best of who we all can be. Their efforts to solve the world’s challenges demonstrate our values as a society and they serve as powerful examples of how to make a positive difference in the world. And if enough people hear about their actions, they can inspire others to do something heroic too. Kudos.. Reply

Chandrashekhar Krishnamurthy

5 month(s) ago

I also request Mr.Sashi Nair to bring to the fore such Unsung heroes regularly,so that more people knows about them???? Reply

Jayasree Girish

5 month(s) ago

Congrats Mam on dedication beyond duty especially on this pandamic period. your outstanding performance is really a good inspiration to others... Reply

Chandrashekhar Krishnamurthy

5 month(s) ago

Developing country like us,needs many Officer/Citizens like Ms.Rama Mathew.Being a Woman she has led the charge under her jurisdiction with great zeal.She has also showed that even women are not behind Men during the pandemic.she is is dftly an inspiration .my salute to her???? Reply

Manoj Menavan

5 month(s) ago

Thanks Mr Sasi Nair for presenting such a choosen gem.. otherwise we wouldn't have come to know about Ms Rama Mathew. I am proud to be in a country with such officers of meditative brilliance are working. Heart felt blessings to Mam and her family who supports her. ???? Reply

Haarikrishnan M.K

5 month(s) ago

The history of Indian women is full of pioneers, who have broken gender barriers and worked hard in myriad fields for the development of our nation. There is one such warrior who deserves a big salute is our Hon'ble Chief Commissioner of Customs, Mumbai Customs Zone-III Ms V. Rama Mathew. Madam who had made a great impact by virtue of her acumen and primarily her nature and social influence that demonstrated great innovations, skills, hard work and commitment in the midst of ongoing pandemic. Madam had always been an integral part of Mumbai Customs and her involvement in decision making through her active contributions were immense. She had always led by example and therefore the phrase leaders are born not made do suggests her personality. Madam Rema Mathew's performance as Chief Commissioner of Customs is par excellence of her dedication beyond duty particularly at a time of complete lock-down and block down of pandemic wave throughout the country warrants admiration as well as appreciation from one and all who handled the marathon task single handedly by being a woman as distinguished warrior. media eye news editor K P Sasi Nair's relentless & selfless service highlighting ,focusing and exposing to the public such honest tireless servants is no doubt commendable Along with Madam all the officers who have worked tirelessly in the midst of ongoing pandemic also deserves plaudits. Individual commitment to a group effort that is what makes a team work, an organization work, a society work and a civilization work. Once again stand and salute to Madam. Reply

Hardeep Sandhu

5 month(s) ago

I’ve had an opportunity of working alongside ma’am. She’s an excellent senior officer and a great human being. She’s extremely articulate and strategic in her approach towards work. Kudos to her for the superb work done during this pandemic. We need more senior officers like her! Reply

Hardeep Sandhu

5 month(s) ago

I’ve had an opportunity of working alongside ma’am. She’s an excellent senior officer and a great human being. She’s extremely articulate and strategic in her approach towards work. Kudos to her for the superb work done during this pandemic. We need more senior officers like her! Reply

Dr.Mathew Kandathil

5 month(s) ago

During the height of the pandemic there were inordinate delays in customs clearance in the US. Commissioner Rama Mathew rolled up her sleeves and letd her team by example , avoiding a lock jam at the Mumbai airport despite staff shortages due to Covid-19 . She showed grit and determination in a clutch situation, the hallmarks of a true leader. Reply

Bharat Bhoite

5 month(s) ago

Very good article. She is a great lady.???????????? No words for her God bless Reply

Manoj

5 month(s) ago

Congratulatios...Madam's outstanding performance & achievements, it is really an inspiration to followers. Reply

Unnikrishnan Nair

5 month(s) ago

Media headlines tend to focus on medical staff and emergency workers when it comes to honoring the work of COVID warriors. But moving past the immediate suffering caused by the pandemic, the biggest challenge is to keep the wheels of the economy moving, so it can shift gears quickly when the pandemic is behind us. The people who have worked tirelessly to do that, and still do, are unfortunately forgotten by journalists chasing stories with emotional appeal. Supply chain disruptions, if they were not tackled swiftly by officers like Rama Mathew, would have pushed the country into catastrophic economic failure and hunger. It is important to honor such COVID warriors, too, because they are aiding Prime Minister Modi's mission to build a resilient India. Please continue to take this lighthouse-approach to journalism. You are actually doing nation-building by highlighting such work. Reply

Satheesh

5 month(s) ago

This is a very Informative writeup about Mrs Rama Mathew I salute her for her achcivements Thank you Sasi Nair for this article to introduce great personalities, Reply

Sajesh

5 month(s) ago

Great work Reply

Biju Kumar M Kokkattu

5 month(s) ago

Congratulations to SMT Rema Mathew .... your outstanding performance is really inspiration to others, your ethics and dedication always remember. Jai Hind Reply

Suresh Sukumaran

5 month(s) ago

If your actions inspire, then others dream more, learn more, perform more, all these factors attribute to a true leader. Good leadership exemplifies true example of getting the work executed even from average people or through miniscule staff strength. This article personifies the true characters of a great leader and needless to mention Madam has always led from the forefront by ways of guiding, grooming and showing the right path to young officers from the various field formations of Customs whether it's through decision making, intelligence gathering or rising to occasion as witnessed in the midst of Covid-19 pandemic like situations. Madam has always been a guiding source to everyone. Blessed in having got an opportunity to work under such phenomenal leader like Madam is truly inspiring. Reply

Girish

5 month(s) ago

a good article about commendable work done by Mrs. Rama Mam also congratulations to mediaeye.com for publishing such valuable articles. Reply

Yogi M

5 month(s) ago

What an inspiration to all of us! Words do not do justice to this noble efforts led by Rama Mathew. So humbled, honored and inspired by her. May she be an inspiration to our next generation and even our current generation of leaders and citizens. Reply

Sunil waghmare

5 month(s) ago

A Great lady with Hardworking and Beautiful thoughts Reply

Sunil waghmare

5 month(s) ago

A Great lady with Hardworking and Beautiful thoughts Reply

pc nair

5 month(s) ago

Madam Rema Mathew's performance as Chief Commissioner of Customs is par excellence of her dedication beyond duty particularly at a time of complete lock-down and block down of pandemic wave throughout the country warrants admiration as well as appreciation from one and all who handled the marathon task single handedly by being a woman as distinguished warrior. media eye news editor K P Sasi Nair's relentless & selfless service highlighting ,focusing and exposing to the public such honest tireless servants is no doubt commentable Reply

pc nair

5 month(s) ago

Madam Rema Mathew's performance as Chief Commissioner of Customs is par excellence of her dedication beyond duty particularly at a time of complete lock-down and block down of pandemic wave throughout the country warrants admiration as well as appreciation from one and all who handled the marathon task single handedly by being a woman as distinguished warrior. media eye news editor K P Sasi Nair's relentless & selfless service highlighting ,focusing and exposing to the public such honest tireless servants is no doubt commentable Reply

pc nair

5 month(s) ago

Madam Rema Mathew's performance as Chief Commissioner of Customs is par excellence of her dedication beyond duty particularly at a time of complete lock-down and block down of pandemic wave throughout the country warrants admiration as well as appreciation from one and all who handled the marathon task single handedly by being a woman as distinguished warrior. media eye news editor K P Sasi Nair's relentless & selfless service highlighting ,focusing and exposing to the public such honest tireless servants is no doubt commentable Reply

pc nair

5 month(s) ago

Madam Rema Mathew's performance as Chief Commissioner of Customs is par excellence of her dedication beyond duty particularly at a time of complete lock-down and block down of pandemic wave throughout the country warrants admiration as well as appreciation from one and all who handled the marathon task single handedly by being a woman as distinguished warrior. media eye news editor K P Sasi Nair's relentless & selfless service highlighting ,focusing and exposing to the public such honest tireless servants is no doubt commentable Reply

Usha Acharya

5 month(s) ago

The one Warrior fighting on the battlefield and the one Warrior our Madam who took up challenging tasks in her hand during the pandemic time. A proud feeling salute to You Madam for your tireless energy to fulfill the goal in the Zone III Customs field. Reply

P S Nair

5 month(s) ago

The role played by MZ III Chief Commissioner Mrs Rema Mathew (who leed from the front) and her Team for seamless clearance.of lifeline cargo during the Covid ravaged period, as narrated.in the article is exemplary and.praise worthy. My salute to her and the entire Team!! Reply

Anupama Nair

5 month(s) ago

Good article. Reply

A K NARAYANAN

5 month(s) ago

The history of Indian women is full of pioneers, who have broken gender barriers and worked hard in myriad fields for the development of our nation. There is one such warrior who deserves a big salute is our Hon'ble Chief Commissioner of Customs, Mumbai Customs Zone-III Ms V. Rama Mathew. Madam who had made a great impact by virtue of her acumen and primarily her nature and social influence that demonstrated great inovations, skills, hardwork and commitment in the midst of ongoing pandemic. Madam had always been an integral part of Mumbai Customs and her involvement in decision making through her active contributions were immense. She had always led by example and therefore the phrase leaders are born not made do suggests her personality. Along with Madam all the officers who have worked tirelessly in the midst of ongoing pandemic also deserves plaudits. Individual commitment to a group effort that is what makes a team work, an organisation work, a society work and a civilisation work. Once again stand and salute to Madam. Reply

A K NARAYANAN

5 month(s) ago

The history of Indian women is full of pioneers, who have broken gender barriers and worked hard in myriad fields for the development of our nation. There is one such warrior who deserves a big salute is our Hon'ble Chief Commissioner of Customs, Mumbai Customs Zone-III Ms V. Rama Mathew. Madam who had made a great impact by virtue of her acumen and primarily her nature and social influence that demonstrated great inovations, skills, hardwork and commitment in the midst of ongoing pandemic. Madam had always been an integral part of Mumbai Customs and her involvement in decision making through her active contributions were immense. She had always led by example and therefore the phrase leaders are born not made do suggests her personality. Along with Madam all the officers who have worked tirelessly in the midst of ongoing pandemic also deserves plaudits. Individual commitment to a group effort that is what makes a team work, an organisation work, a society work and a civilisation work. Once again stand and salute to Madam. Reply

jyothy nambiar

5 month(s) ago

Incredible....Mam I salute your selflessness, dedication and integrity... Reply

Sushma Nair

5 month(s) ago

Outstanding..... salutations mam....going beyond the mandate....and serving the nation....we r honoured to have u amidst us.... Reply

Rhythm

5 month(s) ago

Great Lady i solute her dignity Reply

Mili Desai

5 month(s) ago

Great work!!! Really inspired Reply

shazneen mistry

5 month(s) ago

Wow really great work ma'am ???????????? Reply

shekhar

5 month(s) ago

Incredible lady does the official task at a personal level to benefiet society at large. Thx to her dedication at work. Reply

shekhar

5 month(s) ago

Incredible lady does the official task at a personal level to benefiet society at large. Thx to her dedication at work. Reply

BHARAT GADE Retd Asst Commissioner of Customs

5 month(s) ago

Respected Madam’s Slogan “ Never give up “ the teams from Air cargo, Airport & preventive working 24/7 under madam. Expertise in customs and trade compliance plays a pivotal role in strategically growing businesses through international trade in normal times, but during this crisis it has become more important than ever in order to maintain the vital flow of goods to everyone in the society. Customs professionals and trade compliance managers are the unsung heroes who are making sure hospitals and food markets stay stocked. They are juggling the new supply disruptions from the growing use of export & import restrictions and other actions that limit trade of key medical supplies and food, trade, supply chain rolling but with Madam’s support & guidance passenger clearance, courier clearance, cargo clearance, essential commodities like medicines, COVID related medicines, oxygen concentrators, oxygen cylinders, oxygen plants were seamlessly cleared from couriers, air cargo in single days. We are proud of Madam & Big salute to her. ???????????? Reply

Captain Amit Bhandari

5 month(s) ago

Amazing lady and personality. We need more such personalities in powerful positions Insta @captainamitbhandari Reply

Avaran. E

5 month(s) ago

Proud of you ma'am. And proud that I could associate with you and remembering your timely inspiration and intervention of the cases. A BIG salute. Reply

Aswati Dorje,Spl.IGP Nashik

5 month(s) ago

Inspiring article on commendable work done by an officer and a crusader.Reminds me of hectic work done alongside customs in shifting of operations to new airport terminal at Mumbai in 2014.Hope i get an opportunity to meet Madam and convey appreciation for the great energy and teamwork she put to work to keep wheels rollling Reply

V.Vinod kumar

5 month(s) ago

Respected Madam.An extremely impressive very Sr Bureaucrat, who reached the top with hard work and genuine performance of responsibilities. I never had the advantage of seeing madam but her work had motivated me. Madam is a Role model for me being a Civil Servant. V. Vinod Kumar..IRS.Income Tax. Reply

Rajeshwari Rajan Panicker

5 month(s) ago

The Chief Commissioner of Customs worked out a new normal for all. Salute to Mrs Rama Mathew Reply

Dr S S Mantha, Former Chairman AICTE and Chancellor K

5 month(s) ago

Chief Commissioner Rama Mathew leading from the front in these covid disrupted times is an example that must be showcased. .Taking charge almost immediately after the lockdown was announced, she showed exemplary wisdom, courage and thought to put things in perspective at the air cargo complex.. such decisiveness made things easy for others.. Be it manufacturers, exporters, importers, agents, handlers or any other, the working was streamlined and simplified.. It is always a pleasure to know that we have officers, beurocrats who are willing to walk that extra mile to do good to the community and the society.. Going beyond the mandate of Customs, calls for commitment.. Rama Mathew, we are indeed proud of you. Reply

Rahul Rajan Panicker

5 month(s) ago

An outstanding bureaucrat with work ethics and dedication to public service. Mrs. Mathew Mam ( Chief Commissioner) is a role model for us. Reply

Rajeshkumar Pattani

5 month(s) ago

Kudos to Ms. Rama Matthew and her team for doing exemplary work during these trying times. Having someone like her who is not only a great innovator but also pulls her best to get the work done so beautifully needs nothing but appreciation. Keep up the good work!!! Reply

PK Vijayakumar

5 month(s) ago

The article about Mumbai Customs’s exemplary work during the difficult Covid times appearing in mediaeyenews.com deserves the commendation of the highest order. Chief Commissioner Rama Mathew’s inimitable leadership qualities and efficiency have indeed contributed to the excellent performance of the Department, and are worth emulating. I have known Smt. Rama Mathew as a brilliant IRS officer for two decades. She has inherited many qualities from her father, who was a high-ranking IRS officer with an impeccable record of integrity and deep knowledge of Income Tax and allied legislation. I had the good fortune to work under him in Chennai and consider him as my Guru. mediaeyenews.com's efforts to highlight the valuable contributions of unsung heroes and heroines are a step in the right direction to acknowledge them and inspire others. Smt. Rama Mathew, who keeps a low profile while working tirelessly, is a role model for IRS officers and I wish she gets more challenging assignments in the Department. The Finance Ministry should also take notice and utilise her capabilities fully. P.K. Vijayakumar IRS Director-General of Income Tax (Retd) Reply

Sasi nair

5 month(s) ago

Thank you very much Sir

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